Trust Centre

Subprocessors

The trusted service providers used to operate Cadence.

Cadence uses a small number of trusted third-party providers (“subprocessors”) to help us operate the platform securely and reliably.

These providers support essential services such as hosting, payments, email delivery, and customer support. Each subprocessor is carefully selected and only processes data on our behalf, in line with our data protection obligations.

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What is a subprocessor?

A subprocessor is a third-party service provider that processes personal data on behalf of Cadence in order to deliver our services.

We ensure all subprocessors meet appropriate security and data protection standards and are contractually bound to safeguard personal data.

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How we use subprocessors?

We use subprocessors to:

• Host and run the Cadence platform
• Process payments securely
• Send transactional and service-related emails
• Provide customer support
• Monitor and improve product performance

Infrastructure & Hosting

These providers support the secure hosting and operation of the Cadence platform.

Subprocessor
Purpose
Primary Location
Emergent AI (Emergent Labs Inc.)
Application hosting and backend infrastructure
USA / India
Webflow, Inc.
Website hosting and content management
USA

Payments & Billing

Payments and billing are handled securely through these providers.

Subprocessor
Purpose
Primary Location
Stripe, Inc.
Payment processing and billing
Global (including USA)

Email & Communication

These providers enable essential email delivery and communication with your team.

Subprocessor
Purpose
Primary Location
Resend
Transactional and system emails
USA
Loops
User communication and lifecycle emails
USA

Analytics & Product Improvement

Usage data is processed through these providers to help improve Cadence over time.

Subprocessor
Purpose
Primary Location
PostHog
Product analytics and usage tracking
EU/USA
Google Analytics
Website analytics
Regional / Global data centres

Customer Support

These providers help us respond to enquiries and support churches and teams.

Subprocessor
Purpose
Primary Location
Help Scout
Customer support and helpdesk services
USA

We review this list from time to time and may update it as our service or providers change. If you have any questions about our subprocessors, please contact us at support@churchcadence.com.